Refund policy

Last Updated: October 2026

At VEGAMOUR, we value our customers and strive to provide a positive shopping experience. If your purchase does not meet your expectations, you may request a return or refund according to the guidelines below.

Return Eligibility

Customers may request a return within 30 days of purchase.

To be eligible for a return:

  • The product must be purchased directly from our online store.
  • Customers must provide valid order information.
  • Returned items should be in their original condition when applicable.
  • Return requests must be submitted within the applicable return period.

How to Request a Return

To start a return request, please contact our customer support team:

Email: 21cgcjvcz@gmail.com

Please include the following information:

  • Order number
  • Customer name
  • Details about your return request
  • Any additional information or photos if required

Our team will review your request and provide further instructions.

Refund Process

Once your returned item is received and reviewed, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or affected by an order fulfillment issue.

We recommend using a shipping method with tracking information when returning items.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible after delivery.

Please provide your order number and supporting details so our team can review the issue and assist with a suitable solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products marked as final sale or non-returnable
  • Items returned without required order information
  • Products that have been significantly altered or damaged after delivery
  • Orders purchased through unauthorized sellers

Subscription Orders

If you have an active subscription, please manage or cancel your subscription before the next scheduled order is processed.

Cancellation requests made after an order has entered processing may not apply to that shipment.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

Any updates will be posted on this page with the revised effective date.

Contact Information

VEGAMOUR Customer Support

Email: 21cgcjvcz@gmail.com

For questions regarding returns, refunds, or orders, please contact us by email.

Thank you for choosing VEGAMOUR.